F.A.Q

What makes 1 People a sustainable brand?

1 People is a sustainable brand at heart. Please find our stories by visiting our About Us page.

How can I know that you aren’t just green washing?

Our intention is genuine and you can tell that yourself by exploring our touchbase platforms. Explore this website to have a deeper look into what we do and why. We want to be 100% transparent, which is why we show all information about our products, charity project and ownership structure on this platform. Another way is to subscribe to our newsletter or keep up with our social media activities for day to day communication. When you feel like you know already who we are and what we do, we will suggest you to take further step and visit our Business for Planet programme as well as Impact Business Investment Group website as on the platform you will an in-depth explanation concerning our collective effort to make the world a better place, together.

How do I keep up to date with new 1 People products?

The easiest way is to sign up for our Newsletter and in that way stay tuned. You can also follow us on our Facebook, Instagram, Twitter, Linkedin, YouTube and Pinterest.

How do I talk to customer service?

You can always use our online customer support service on our website, or please contact us via email on support@1people.com.

I haven’t received my order?

Apologize for the inconvenience, we will look into your order. Can you please provide your name and order number to support@1people.com?

I haven’t received an order confirmation

Please give a time for the email to arrive in your inbox. If you haven't received it in an hour, please contact us through our chat box or send an email to support@1people.com, and we will figure it out for you.

My product is damaged, what do I do?

Send us a photo of the damaged product to support@1people.com and we will ship you another one straightaway, free of charge, of course.

Does 1 People offer repair services?

Yes, we would love to help you repair your product. Please contact us on our chat box or send us an email at support@1people.com.

I want to change my delivery address is this possible?

If we haven’t already shipped your order, we can of course change your delivery address. Please let us know in our chat support or by support@1people.com.

Can I cancel my order?

Yes, if you decide to cancel your order, please let us know by going to our chat support or by emailing us at support@1people.com, if we have not already sent your item, then we will suspend the process.

How can I return my purchase and get a refund?

Please see our Return & Refund Policy.

How can I track my order?

Please see Track My Return.

Why was my debit/credit card declined at checkout?

Please see our Payment Methods.

How should I wash 1 People products?

Please see our Care Instructions.